Grievance redressal mechanism established by the IA, in accordance with the SEBI Circulars and processes of IA: – In case of any grievance/complaint against us, you shall contact the following person: Name: Balu Shankar Lamkhade (Compliance Officer) Address: Office No-404, Persepolis Building, Sector-17, Vashi, Navi Mumbai – 400703 Contact number: 9594064629 Email address: [email protected] – In case of delays beyond 15 days in resolving your grievance as received above, I / We shall communicate the same to you. – In case, you are not satisfied with my / our response, you can lodge your grievances with SEBI at the website for SEBI Complaints Redress System (SCORES) http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll-Free Helpline at 1800 22 7575 / 1800 266 7575. – You may also note the following SEBI regional/local office address: SEBI Regional Office Mumbai Address, SEBI BHAVAN II BKC Plot No – C-7, G Block, Bandra Kurla Complex, Mumbai – 400051 Grievance Redressal / Escalation Matrix Details of Designation Contact Person Name Address Where the Physical address location Contact No Email ID Working Hours when the complainant can call Head of Customer Care Shweta Trivedi Office No-404 Persipolis Building, Sector-17, Vashi Navi Mumbai – 400703. 8828228831 9 AM – 6 PM Compliance Officer Balu Lamkhade Office No-404 Persipolis Building, Sector-17, Vashi Navi Mumbai – 400703. 9594064649 9 AM – 6 PM Principal Officer Avinash Nahata Office No-404 Persipolis Building, Sector-17, Vashi Navi Mumbai – 400703. 9323672154 9 AM – 6 PM SmartODR – Grievance redressal mechanism ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. ODR Portal can be accessed via the following link – https://smartodr.in/ Grievance Redressal System
A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities. Market has been established.
